Last Updated: August 2026
By booking a service through this Platform, you confirm you are at least 18 years old and have read and agreed to these Terms. If you do not agree, do not proceed with a booking. These Terms constitute a binding agreement between you and INIDETO Works, the registered entity through which INIDETO Wash operates.
Intermediary Only: INIDETO Wash is a technology platform that connects independent mobile car washers ("Washers") with vehicle owners ("Clients"). The Platform does not employ Washers, own any equipment, or provide washing services directly. When you complete a booking, the contract for the car wash service is strictly between you and the Washer assigned to your job.
All bookings must be paid 100% upfront. Depending on how soon your booking is scheduled, payment is made either through the Platform's secure card, bank transfer, or USSD checkout (processed by Paystack), or through a direct bank transfer to the Platform's designated account. No cash payments are accepted. Upon completing payment you will receive a unique Booking Code. Keep this safe as it is your proof of booking. All funds are held securely by the Platform Admin and released to the Washer only upon verified completion of the service.
Same-Day and Next-Business-Day Bookings: Card, bank transfer, and USSD payments processed through Paystack settle to the Platform on the next business day. For bookings scheduled for the same day or the next business day, only the direct bank transfer option is offered at checkout, since a Paystack payment may not clear in time to confirm the booking before the wash.
Platform Fee: A service fee of up to 10% is retained by the Platform on all transactions. This fee covers platform operations, payment processing, and customer protection.
Pricing: All prices shown are base prices. A transport fee varying by zone (₦1,800–₦2,300) is added at checkout. Prices for SUVs and large vehicles carry an additional surcharge. The Platform reserves the right to adjust pricing with reasonable notice.
The Platform is not responsible for network delays caused by banking providers or payment processors.
Access & Permission: You must provide the Washer with safe access to your vehicle and must secure permission from your estate, compound, or landlord to allow a mobile car wash on the property.
Availability: You must be reachable via the WhatsApp number provided at the time of your booking slot. If the Washer arrives and cannot reach you or access your vehicle after reasonable attempts, the booking will be treated as a client no-show and no refund will be issued.
Water Supply: If you indicated during booking that water is available, you are responsible for ensuring it is accessible when the Washer arrives. If water is unavailable upon arrival and the Washer is unable to proceed, no refund will be issued for the transport fee.
Environment: You must provide a safe working environment: unrestrained pets, hazardous surroundings, or restricted access are not permitted.
Valuables: You must remove all money, electronics, and valuables from your vehicle before the wash begins. The Platform accepts no liability for missing items.
90% refund. The Platform retains 10% for administrative and processing fees.
You forfeit 100% of the Transport Fee, paid to the Washer for their time and logistics. The Wash Fee is refunded minus a 10% platform fee.
If the Washer arrives and cannot access your vehicle or reach you after reasonable attempts, no refund will be issued. The full booking amount is forfeited.
If the Washer fails to arrive within 30 minutes of the scheduled time without prior communication, you are entitled to a 100% full refund.
If no Washer accepts your booking within 30 minutes of confirmation, you are entitled to a 100% full refund. This is separate from Washer No-Show above, since here no Washer took the job in the first place.
Bookings cannot be rescheduled directly. To change your date or time, cancel your existing booking (subject to the cancellation terms above) and place a new booking.
Each subscription plan (Bi-Weekly, Light Monthly, Monthly Basic, Monthly Premium, and Every 3 Days) covers a fixed number of washes for one vehicle within its billing cycle, at the price shown at booking. Each wash must be booked individually via the Platform using the same phone number used for the plan payment.
Unused Washes: Unused washes within the cycle do not roll over to the next cycle and are forfeited. No partial refunds are issued for unused washes.
Cancellation of Subscription Plans: If you cancel a subscription plan booking, standard cancellation terms apply to each individual session. No refund is issued for the overall plan once it has been activated.
Additional Vehicles: Extra vehicles under a subscription plan carry their own per-wash surcharge as shown at booking. Transport fees apply per wash.
Once the Washer submits photo proof of the completed wash, you have exactly 1 hour to inspect your vehicle and raise any objection via the Platform Admin on WhatsApp: +234 915 152 9658.
When raising a dispute you must provide: your Booking Code, a clear description of the issue, and photo evidence of the problem if applicable. The Platform Admin will review evidence from both parties and issue a decision within 24 hours. The Platform's decision on dispute outcomes is final.
If you do not raise an issue within 1 hour of the wash being marked complete, the service is deemed successfully delivered and payment is released to the Washer. No refunds can be issued after this window closes.
You are strictly prohibited from exchanging direct payment details with the Washer or making cash or transfer arrangements outside the Platform. Any attempt to engage a Washer directly for bookings discovered through this Platform will result in permanent removal from the Platform for both parties. The Platform accepts no liability for any transaction made outside its booking system.
How to Report Damage: If you notice any physical damage to your vehicle caused by the Washer (including paint scratches, water leaks, cracked wipers, or dents), you must: (1) photograph the damage clearly before the Washer leaves your premises; (2) contact the Platform Admin immediately via WhatsApp at +234 915 152 9658 with your Booking Code and photos; (3) ensure all of this is done within the 1-hour approval window after the wash is marked complete. Damage reported after this window cannot be considered.
Platform's Role: The Platform is a booking intermediary and does not directly perform car wash services. Upon receiving a damage report within the 1-hour window, the Platform will: (a) immediately freeze the Washer's payout for that booking; (b) review your photos and the Washer's before/after photos; (c) issue a decision within 24 hours. Where damage is confirmed, a partial or full refund of the booking amount will be issued at the Platform Admin's discretion.
Platform Damage Protection Fund: The Platform maintains a small operational reserve funded from platform fees to assist Clients with verified damage claims up to a maximum of ₦50,000 per incident. Claims exceeding this amount must be pursued directly against the assigned Washer. The Platform's total financial liability to any Client shall not exceed the greater of (a) the total booking amount paid or (b) ₦50,000.
Washer Accountability: Washers who cause verified damage face permanent removal from the Platform, seizure of any unpaid wallet balance to offset the claim, and where applicable, referral of their details to local law enforcement. This accountability is in place to protect every Client on the Platform.
Missing Items: The Platform is not liable for money, electronics, documents, or any other valuables left inside your vehicle. You must remove all valuables before the wash begins. The Washer is liable for any theft proven through the dispute process and will be permanently banned and reported to authorities.
The Platform will not be held in breach of these Terms for any failure or delay in service caused by circumstances beyond its reasonable control, including but not limited to: fuel scarcity, flooding, road closures, security incidents, power outages, banking network failures, or any other event making service delivery impossible or unsafe. In such cases, the Platform will make reasonable efforts to reschedule or refund affected bookings at its discretion.
The Platform reserves the right to modify these Terms, pricing, service areas, or operational policies at any time. Changes will be reflected on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute shall first be attempted to be resolved through direct communication with the Platform Admin. If unresolved within 14 days, disputes shall be referred to the appropriate court of competent jurisdiction in Abuja, FCT.