📧 I haven't received my booking confirmation email
Check your spam or junk folder first. Confirmation emails sometimes land there. If it's not there either, make sure the email address you entered during booking was correct. Still nothing after 10 minutes? Message us on WhatsApp or call us and we'll resend your booking code manually.
🔑 I've lost my booking code
Your booking code (starting with IW) was sent to your email right after you booked. Search your inbox for "INIDETO WASH" or "booking confirmation". If you can't find it, contact us via WhatsApp or call us with your name and appointment details and we'll look it up for you.
🗺️ How do I track my washer?
Once your washer is on the way, a live tracking link is available on your booking screen. You can also return to the site anytime and enter your booking code under "Find my booking". From there you'll see a "Track my washer" button for any active job.
❌ How do I cancel my booking?
Contact us via WhatsApp or phone at least 2 hours before your slot to receive a 90% refund. Cancellations within 2 hours of the slot forfeit the transport fee (paid to your washer), though the wash fee is refunded minus 10%. See the full cancellation policy at the top of the booking page.
💸 When will I be refunded?
Refunds are processed within 3–5 business days back to your original payment method. If your refund is taking longer, contact us with your booking code and we'll chase it up.
🧼 My wash hasn't started / the washer is late
Washers are expected to arrive within the booked time window. If your washer is 30+ minutes late with no communication, you are entitled to a 100% full refund, no questions asked. Contact us via WhatsApp to initiate this.
⭐ I'm unhappy with the quality of the wash
You have a 1-hour dispute window after your wash is marked complete. Within that window, take photos and message us on WhatsApp with your booking code. After the window closes, payment is released to the washer and disputes become harder to resolve, so act quickly.
🚗 Can I add more vehicles to my booking?
Additional vehicles can be selected during the booking process (up to 3 per slot). If you need to change after booking, cancel and rebook. For special arrangements, contact us directly.
📞 How do I reach the admin?